Cancellation Policy

Introduction

Thank you for booking with Findmystudio. We strive to provide you with the best experience possible when booking creative studios (rehearsal rooms, recording suites, dance halls, podcast rooms, and photo lofts) across Sri Lanka. Please read our cancellation policy carefully to understand your rights and our procedures regarding cancellations and refunds.

How Bookings Work

Customers can book studios by:

• Card Payment: Pay immediately via PayHere
• Bank Transfer: Upload bank slip for manual verification

All bookings are subject to availability and confirmation from the studio owner. Once payment is processed (or slip is verified), you will receive a confirmation email with your booking details and access instructions.

Cancellation Tiers

Customers can cancel a booking through their dashboard. The refund amount depends on the studio's selected cancellation policy:

Refund Process

• Refunds are at the sole discretion of the Studio Owner based on their assessment of the situation.
• Requests for refund must be communicated promptly through our customer support channels.
• The Studio Owner will review the request and make a determination within 2-3 business days.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• No-shows (customer does not arrive)
• Late arrival by more than 30 minutes
• Cancellation within the studio's stated cancellation window
• Changes in personal plans not related to studio issues
• Dissatisfaction with studio amenities clearly described in the listing

Cancellation by Studio Owner

If a Studio Owner cancels a booking:

• Customer will be notified immediately via email and SMS
• Customer will receive a full 100% refund
• Findmystudio may offer alternative studio options
• Repeated owner cancellations result in removal from the platform

Rescheduling (Exchanges)

If you wish to reschedule your booking, please contact the Studio Owner directly or our support team. Rescheduling requests are subject to availability and handled on a case-by-case basis.