Unified Cancellation & Refund Policy

Overview

FindMyStudio applies a single, transparent, and standardized cancellation policy across all creative studios, rehearsal suites, recording spaces, dance studios, and podcast rooms in Sri Lanka.

When reserving a studio slot, customers pay a 40% online advance deposit via PayHere plus a 5% platform handling fee to immediately lock the reservation. The remaining 60% balance is payable directly to the studio host in person at the venue upon arrival.

Customer Cancellation Tiers

Refunds are automatically calculated based on the timestamp your cancellation is submitted relative to the scheduled booking start time:

Cancellations by Studio Host

Studio owners are expected to honor all confirmed reservations. In the rare event a studio host must cancel due to equipment maintenance, facility issues, or emergencies:

• The customer receives an immediate 100% full refund, including all deposit amounts and platform fees.
• The customer is immediately alerted via email with priority assistance from FindMyStudio support to rebook alternative spaces.
• Unjustified host cancellations are tracked and may result in listing penalties or suspension from the platform.

No-Shows & Remaining Venue Balances

• Customer No-Shows: If a customer fails to arrive within 30 minutes of the session start time without prior notice, the host may mark the session as a No-Show. The 40% deposit is forfeited in full.
• Remaining 60% Balance: The remaining 60% session balance is collected directly by the host in person. If a booking is cancelled prior to the session, the customer is not liable for the remaining 60% venue balance.

Dispute Flagging & Resolution

If a session experienced severe facility disruption, inaccessible premises, or equipment failure not resolved on site, customers or hosts can raise a verified dispute flag through their dashboard.

Disputes are reviewed by our operations team within 3–5 business days with full audit trails of timestamped messages, photos, and host confirmation.